All non-promotional vouchers/gift cards are purchased at their full face value in order to be valid.
The AWAY Collection reserves the right to refuse redemption of vouchers if they believe that the vouchers have been obtained by fraudulent means.
Property stays paid in whole or part with a gift voucher must be pre-paid in their entirety at the point of booking (except when the value of the gift card/e-voucher is less than the deposit amount). Though we understand that this can sometimes be a slight inconvenience, this is the best way of ensuring there is no confusion over payment when you check out at the end of your stay.
Gift Vouchers can be used multiple times until the value associated with the unique gift voucher code reaches zero or the gift card money expires.
Gift Vouchers are valid for 12 months after purchase. Bookings must be made within this time, but stays can be taken outside of the validity period.
Gift Vouchers are redeemable only against accommodation costs. They may not be redeemed against incidental costs or additional services.
Any outstanding unused credit will be held against the unique gift voucher code until used or the gift voucher expires.
Where a refund is applicable for cancelled bookings, the amount paid with vouchers will be refunded by the same method.
Gift Vouchers cannot be exchanged for cash.
The AWAY Collection reserves the right to decline to accept gift vouchers where, in its opinion, a gift voucher is invalid for the booking being made.
Lost or misplaced gift vouchers may be replaced subject to submission of proof of purchase, and the purchaser’s confirmation of the gift voucher’s intended recipient.